Technical Support Engineer

Location: Somerville, MA

Type: Full Time

Min. Experience: Experienced

Support bioinformaticians, data scientists, and system administrators at the cutting edge of science, medicine, genomics, finance, and business analytics.

 

JOB DESCRIPTION

At Curoverse, you'll work with a focused team of Support Engineers dedicated to customer success. 

  • Work with customers to trouble shoot problems
  • Answer technical support questions through email and chat
  • Help new users get started with Curoverse
  • Work with the engineering team to address customer needs

WE'RE LOOKING FOR SOMEONE WHO...

  • At least a BA with training in engineering, bioinformatics, and/or computer science
  • Exceptionally strong communication and problem solving skills
  • Proven ability to handle technical customer communication and support
  • Passion for science, medicine, and big data
  • Interest in open source community development

ABOUT CUROVERSE, INC.

We're the investor-backed startup behind Arvados, the free software platform for managing, analyzing, and sharing massive datasets in medicine, finance, and a wide range of other industries. 

WHY WORK HERE

  • Work that matters - Build software that will be the backbone of modern medicine and data-driven business.
  • Hard problems - Solve hard, interesting software engineering problems in distributed computing and big data.
  • Diverse tasks - We have a small team with a big project, so you won't be stuck working in some corner.
  • Free software - All of our code is AGPLv3, except SDKs which are Apache 2.0.
  • Sustainable lifestyle - Do great work and have time and energy for the other things life has to offer.

COMPENSATION

We offer competitive salaries, stock options, health/dental/vision, flexible time off, and other benefits you’d expect from a more established company.

LOCATION

We prefer candidates who are based in the Boston area or can relocate, but we are open to remote employees. 

 

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